How The Pour House uses your booking details

Who is responsible

The Pour House decides why your booking details are collected and what happens to them. Under UK data protection law that makes The Pour House the data controller for them.

You can contact The Pour House about anything on this page:

• Email: info@thepourhouse.uk
• Phone: 01946328310
• Address: 25 Lowther Street, Whitehaven, CA28 7DG, UK
• Website: thepourhouse.uk

What is collected when you book

To take your booking, The Pour House asks for:

• your name, email address and phone number
• the date and time you want, and how many people are coming
• any allergies or dietary requirements you give, and anything you add in the notes
• any accessibility needs you give
• your card details, because The Pour House asks for a card when you book

Card details are entered with Square, the payment company The Pour House uses. Neither The Pour House nor Covered ever sees your full card number.

The Pour House has linked its Square till to Covered, so the amount spent on your visit (the bill total, and any tip or refund) may also be kept with your booking.

Why it is collected

The Pour House uses these details to:

• hold your table and keep your booking
• contact you about your booking — to confirm it, to remind you, or to tell you if something changes
• tell the kitchen and the team looking after you about allergies and dietary requirements, so your food is safe
• have the right table ready when you have told us about accessibility needs
• apply the cancellation and no-show terms you are shown before you book

Allergy and accessibility details are used to look after you on the day. They are never used for marketing.

Messages about your booking

The Pour House sends your confirmation and reminders by email, and by WhatsApp if you gave a mobile number. Those messages are about your booking, not marketing. You only get marketing if you ask for it when you book, and you can stop it at any time.

Who else sees your details

• The Pour House's own team, so they can look after your booking on the day.
• Covered, the booking system The Pour House uses, which is run by HAMR Ltd. Covered stores your booking and sends those messages on The Pour House's instructions and may not use your details for anything else. It uses a small number of other companies to host the system and deliver the messages. The companies Covered uses
• Square, so that a card payment or a card hold can be taken.

Your details are not sold, and are not given to anyone else unless the law requires it.

How long it is kept

The Pour House keeps its records of bookings and payments for at least six years from the end of its financial year, because UK tax rules require it. Anything those rules do not cover is kept only for as long as The Pour House needs it.

You can ask The Pour House to delete your details at any time. Your name and contact details are then removed, and its booking and payment records are kept without them. If The Pour House charged you in the last 120 days, it may keep the details of that booking until 120 days after the charge, in case the payment is disputed, and then delete them. They may be kept longer while a dispute about that payment is open.

Your rights

You can ask The Pour House to:

• give you a copy of the details it holds about you
• correct anything that is wrong
• delete your details
• pause its use of your details while a question is sorted out
• send your details to you in a common file format
• stop using your details for marketing, or object to another use

Ask The Pour House using the contact details above. You should get an answer within one month.

If something is wrong

Speak to The Pour House first — most things are sorted out quickly. You can also complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.